About Us
Name of Licensee: in1bank Limited
Australian Credit Licence Number: 515926
Business Address: 257 Clarence St, Sydney NSW 2000

Contact Details
Phone: 1300 461 226
Email: support@in1bank.com.au
Website: https://in1bank.com.au/

Our Credit Services
We are licensed under the National Consumer Credit Protect Act 2009 (Cth) to provide credit assistance.
This means we can:

Provide general information about credit products we offer

Suggest suitable loan products for your needs

Assist you to apply for a credit contract

We only offer credit products issued by in1bank.

Fees and Charges
Standard fees and charges may apply to the credit contract you enter into. Please refer to your specific loan documentation.

Suitability Assessment
Before we recommend a loan product or assist you in applying, we must:

Make reasonable inquiries about your financial situation and needs

Verify your financial information

We cannot provide you with a credit product if it is assessed as unsuitable for you.
You may request a copy of our credit assessment at any time within 7 years of the date you enter into the loan.

What to Do If You Have a Compliant
We are committed to resolving complaints quickly and fairly.
Step 1: Contact Us
You can contact our internal complaints team at: complaints@in1bank.com.au

Step 2: External Dispute Resolution
If you are not satisfied with our response, you may contact:

Australian Financial Complaints Authority
Website: https://www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Postal Address: GPO Box 3, Melbourne VIC 3001

Privacy
We are committed to protecting your personal information. Please see our Privacy Policy for details.

关于我们
持牌机构名称：合壹银行
澳大利亚信贷许可证号：515926
营业地址：新南威尔士州悉尼市克拉伦斯街257号（2000）

联系方式
电话：1300 461 226
电子邮箱：support@in1bank.com.au
网站：https://in1bank.com.au/

我们的信贷服务
我们依据《2009年国家消费者信贷保护法》持有牌照，可提供以下信贷协助服务：

提供我们所提供信贷产品的一般信息

根据您的需求推荐合适的贷款产品

协助您申请信贷合同

我们仅提供由In1bank发行的信贷产品。

费用与收费
您所签订的信贷合同可能适用标准费用及收费。具体费用请参阅您的贷款文件。

适宜性评估
在推荐贷款产品或协助您申请前，我们必须：

合理询问您的财务状况及需求

核实您的财务信息

若评估认为某信贷产品不适合您，我们将无法提供。 您可在签订贷款合同后的7年内随时要求获取我们的信贷评估副本。

投诉处理流程
我们致力于快速、公正地解决投诉。
第一步：联系我们
您可通过内部投诉团队联系我们：
complaints@in1bank.com.au

第二步：外部争议解决
若对我们的处理结果不满意，您可联系：

澳大利亚金融投诉管理局（AFCA）
网站: https://www.afca.org.au
电话：1800 931 678
电子邮箱： info@afca.org.au
邮寄地址：墨尔本VIC 3001，GPO信箱3号

隐私保护
我们严格保护您的个人信息。详情请参阅隐私政策。

免责声明
澳大利亚的官方语言是英文。本政策的中文翻译仅供您为参考资料使用，目的是为了使您更明确本政策内容的中文意思。我们尽可能地确保该翻译内容的准确性，但不保证该翻译内容无任何错误，并且对于该错误所造成的任何损失或损害，我们不予承担责任。本政策以英文版本为准，以及新南威尔士州的管辖权，任何争议或歧义应仅遵照英文版本进行处理解决。